When you’re shopping for products or services, you’ll start by reading reviews given by people who have actually purchased those products and used those services. It’s a natural first step in twenty-first century shopping.
Because everyone at Merrill Contracting & Remodeling is dedicated to making sure our clients are satisfied, we can point to our awards, online reviews and ratings with a great deal of pride. We work hard to make sure our clients get not only a great remodeling project, but also a great remodeling experience. And we’re seeing stars! When you find us on Houzz, you’ll see our 5-star ratings and details of how we’ve completed jobs on time and on budget with exceptional quality.
In addition to the positive feedback we get from our clients in online ratings, we go one step further. For an independent, third-party measure of how well we are doing, we retain the leading home remodeling homeowner satisfaction survey firm in the country, GuildQuality, to survey our clients. They contact our clients for whom we’ve completed projects and ask them to rate us in a variety of categories and leave comments.
As of this month, we’re proud to say we have 50 great remodeling reviews in a row. We’ve scored very high overall in all remodeling experience categories. And surveyed homeowners have given us ratings of 96-100% satisfaction for professionalism, expertise, value, schedule, communication, employees and subcontractors, clean and safe work sites, dust and dirt control, problem resolution and trust. We are also proud to have received multiple GuildMaster Awards, given annually for exceptional customer service.
In the very important category of “Likely to Recommend” 98% of those responding to the GuildQuality surveys said they would recommend Merrill Contracting. Compare this to a national survey conducted for Qualified Remodeler magazine in which the national average for this category was only 62%. That means less than 2/3 of surveyed U.S. homeowners who have done remodeling would recommend their contractor to a friend, while almost all of our clients would be happy to refer us to friends. You can check out our ratings for yourself at our GuildQuality page.
Why is this important? Look across the whole spectrum of reviews that you can find about Merrill Contracting & Remodeling and you’ll see a pattern of our unwavering commitment to outstanding customer service, quality, value, and finishing projects on time and on budget. You can feel confident about trusting your home ─ and recommending your friends ─ to our care.
Contact us today to discuss your next home remodeling project!