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Merrill Earns Annual Guildmaster Awards for Top Customer Satisfaction Ratings

GuildQuality Member Guildmaster WinnerAt Merrill Contracting & Remodeling, we’re a builder that believes a great home remodel isn’t just about the final product – it’s also about how the client experiences the entire home remodeling experience.

Since customer satisfaction is so important to us, that since 2006 we have engaged the services of an independent customer satisfaction survey firm, GuildQuality, to gather inputs from every Merrill client. These third-party surveys regularly document superlative ratings.

Recent ratings were so high that we were yet again awarded the prestigious annual Guildmaster Award for top achievement among general contractors and home remodelers across the nation. Our awards include:

  • 2014 Guildmaster with Distinction Award

  • 2013 Guildmaster with Distinction Award

  • 2011 Guildmaster Award

  • 2010 Guildmaster Award

  • 2008 Guildmaster with Distinction Award

Live Feed of Client Satisfaction Ratings by Question

According to a 2012 published survey in a remodeling trade journal homeowner satisfaction ratings nationwide for remodeling contractors was only between 60% & 63%. The difference depended on if the question was being willing to recommend the remodeler or being happy with them.

Likely to Recommend
98%
Budget
96%
Schedule
98%
Clean & Safe
98%
Dust & Dirt Control
96%
Post-job Clean Up
98%
Communication
98%
Construction Quality
96%
Employees & Subcontractors
99%
Trust
100%
Expertise
100%
Innovation
93%
Problem Resolution
99%
Value
97%
Professional & Organized
98%
Punchlist
97%

September 2018 – 50th customer in a row said we deliver exceptional service!

50 customers in a row gave Merrill Contracting & Remodeling the highest possible score in response to GuildQuality’s  “Likely to Recommend” question.

Kitchen remodeling photos
Bathroom remodeling photos
Room addition remodeling photos
basement and attic remodeling photos
whole house remodeling photos
green-building
  • Guild Quality verified customer satisfaction
  • Remodeling and Home Design
  • Best of Arlington Winner
  • Remodeling Magazine's Big 50 Winner
  • National Association of the Remodeling Industry member
  • Award-winning design build remodeling for more than 25 years