At Merrill Contracting & Remodeling, we’re a builder that believes a great home remodel isn’t just about the final product – it’s also about how the client experiences the entire home remodeling experience.
Since customer satisfaction is so important to us, that since 2006 we have engaged the services of an independent customer satisfaction survey firm, GuildQuality, to gather inputs from every Merrill client. These third-party surveys regularly document superlative ratings.
Recent ratings were so high that we were yet again awarded the prestigious annual Guildmaster Award for top achievement among general contractors and home remodelers across the nation. Our awards include:
2014 Guildmaster with Distinction Award
2013 Guildmaster with Distinction Award
2011 Guildmaster Award
2010 Guildmaster Award
2008 Guildmaster with Distinction Award
Live Feed of Client Satisfaction Ratings by Question
According to a 2012 published survey in a remodeling trade journal homeowner satisfaction ratings nationwide for remodeling contractors was only between 60% & 63%. The difference depended on if the question was being willing to recommend the remodeler or being happy with them.