Questions to Ask Homeowner References
Here is a list of questions you might want to consider asking a prospective remodeler’s past clients. Ask them all or select the ones you feel are most important to you.
Also see our tips about How to Select a Remodeling Contractor and Establishing Your Home Remodeling Priorities. And, our Priced for Problems article.
- What was the nature of the project the remodeler did for you?
- When was it done?
- What made you select them?
- Was it your first time remodeling? If not, how did this project and experience compare to your other remodeling projects?
- Do you have any relationship to the remodeler other than as homeowner/remodeler?
- Was the project completed on budget?
- Were there any additional costs after the final contract price was established not caused by you making a change to the project? Were the additional costs approved in advance or did they come as surprises? Did you feel the extra costs were fairly handled?
- Did the field crew and any subcontractors keep the work area and your home as neat, clean, and safe as you thought they should have?
- How would you rate your satisfaction with the remodeler? Their staff? Their subcontractors? The way they resolved problems?
- How satisfied were you with the results?
- How satisfied were you with the process?
- How satisfied were you with the experience?
- Was communicating with the sales, design, field and office staff easy or difficult? If so, in what ways?
- Did you feel the remodeler listened well and understood what you were looking for?
- Do you feel you got what you wanted?
- Was the work and service as good as the remodeler led you to believe it would be?
- Were you kept informed about the schedule and what was going to happen when?
- Would you use the remodeler again?
- Would you recommend the remodeler to your best friends?
- Have you sent others to the remodeler and were they happy with the results?